Support

Having trouble with The Cut? We're here to help.

Get in touch

Email us at support@heftii.com and we'll get back to you as soon as possible.

Common questions

Why can't I see my tracks?

Make sure the source folder is set up in Settings and that you've granted The Cut permission to access your iCloud Drive folder. Go to Settings → Sources and tap "Add Source" to configure a folder.

My decisions aren't syncing across devices

The Cut uses iCloud for sync. Make sure you're signed in to the same Apple ID on both devices and that iCloud Drive is enabled. It may take a few minutes for changes to propagate.

How do I undo a rejection?

Tap the "Rejected" tab in the inbox, find the track, and use the move-to-inbox action. The track will return to your inbox for re-screening.